Terms of service
Terms and Conditions
of Viktor Kubička, IČO 21118477, with registered place of business at Gotthardská 25/7, Praha 16000, operating the online store True Runners (the "Seller"), for the sale of goods through the online interface located at truerunnersclub.com and/or the Instagram account @truerunnersclub (together the "Store").
These Terms and Conditions (the "Terms") govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (the "Civil Code"), the mutual rights and obligations of the Seller and any natural person (the "Buyer") arising in connection with or pursuant to a purchase contract (the "Contract") concluded between the Seller and the Buyer through the Store.
1. Introductory Provisions
1.1. These Terms form an integral part of every Contract. Deviating provisions agreed in writing in the Contract prevail over these Terms.
1.2. These Terms apply to Buyers who are consumers within the meaning of Section 419 of the Civil Code. Provisions specific to consumer protection do not apply to Buyers acting in the course of their trade or business.
1.3. The Seller may amend these Terms. The version applicable to a given Contract is the one in force at the moment the order is placed.
2. User Account and Ordering
2.1. The Buyer may place orders through the Store's website, by direct message on Instagram, or by email. The product listing on the Store is informative; the Seller is not obliged to conclude a Contract in respect of any listed item.
2.2. Before sending an order, the Buyer is able to check and change the data entered. The Buyer sends the order by clicking the "Order" / "Buy" button (or equivalent confirmation in message-based orders).
2.3. The Contract is concluded at the moment the Seller confirms acceptance of the order by email to the address provided by the Buyer. Automated order receipt messages do not constitute acceptance.
2.4. The Buyer agrees to the use of remote means of communication for concluding the Contract. Any costs incurred by the Buyer in this respect (internet, phone) are borne by the Buyer and do not differ from the standard rate.
3. Price and Payment
3.1. Prices remain valid for as long as they are displayed in the Store.
3.2. Shipping, packaging and any additional fees are stated in the order summary before the order is sent.
3.3. Accepted payment methods are: payment card via Stripe / PayPal. The purchase price is payable in advance unless otherwise agreed. In the case of non-cash payment, the price is considered paid upon credit to the Seller's account.
3.4. The Seller issues a tax document (invoice / receipt) to the Buyer after payment and sends it electronically to the Buyer's email address.
4. Delivery
4.1. Goods are delivered via the carrier selected by the Buyer at checkout. The Seller ships within 7 business days of receipt of payment, unless stated otherwise for pre-order or limited-release items.
4.2. Risk of damage to the goods passes to the Buyer upon takeover of the goods. If the Buyer is a consumer and the carrier was chosen by the Seller, risk passes at the moment the goods are handed over to the Buyer.
4.3. The Buyer is obliged to inspect the goods upon delivery and to notify the carrier of any visible damage to the packaging.
5. Right of Withdrawal (Consumers)
5.1. In accordance with Section 1829 of the Civil Code, a consumer has the right to withdraw from the Contract within fourteen (14) days of the day on which the consumer, or a third party designated by the consumer, takes physical possession of the goods.
5.2. To exercise this right, the Buyer must send an unambiguous statement of withdrawal to info@truerunnersclub.com before the deadline expires.
5.3. The Buyer returns the goods to the Seller without undue delay, and no later than fourteen (14) days after communicating the withdrawal, to Gotthardská 25/7, Praha 16000, Czechia. The Buyer bears the direct cost of returning the goods.
5.4. The goods must be returned undamaged, unworn, unwashed, with all original tags and packaging. The Buyer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
5.5. The Seller refunds all payments received from the Buyer, including standard delivery costs, without undue delay and no later than fourteen (14) days after receipt of the withdrawal. The Seller is entitled to withhold the refund until the goods are returned, or until the Buyer provides proof of return, whichever occurs earlier. The refund is made using the same means of payment used by the Buyer, unless the Buyer expressly agrees otherwise.
5.6. The right of withdrawal does not apply to goods manufactured or adjusted to the Buyer's wishes, or to goods that have been unsealed and cannot be returned for hygiene reasons once unsealed (e.g. underwear, socks removed from sealed packaging).
6. Rights from Defective Performance (Warranty)
6.1. The Seller is liable to the consumer Buyer for defects in accordance with Sections 2099 et seq. and 2161 et seq. of the Civil Code. The consumer Buyer is entitled to exercise rights from defective performance that appear in the goods within twenty-four (24) months of receipt.
6.2. A defect does not include ordinary wear and tear, damage caused by improper use, care inconsistent with the care label, or mechanical damage caused by the Buyer.
6.3. Complaints (reklamace) are submitted to info@truerunnersclub.com, together with the goods, proof of purchase, and a description of the defect. The Seller decides on the complaint without undue delay, and in complex cases within three (3) business days. The complaint, including remedy of the defect, will be handled within thirty (30) days unless a longer period is agreed with the consumer.
6.4. Further details are set out in the Seller's Complaints Procedure (Reklamační řád), which forms part of these Terms.
7. Intellectual Property
7.1. All content of the Store, including text, graphics, logos, product imagery, the "True Runners" and "Société du Sportif" marks, and any editorial content, is the property of the Seller or is used with permission. None of it may be copied, reproduced, distributed or otherwise used without the prior written consent of the Seller, except for personal, non-commercial viewing of the Store.
8. Personal Data
8.1. The Seller processes the Buyer's personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 110/2019 Coll. Details on the scope, purpose, legal basis, retention period and the Buyer's rights are set out in the Privacy Policy at https://truerunnersclub.com/policies/privacy-policy.
9. Out-of-Court Resolution of Disputes
9.1. The consumer Buyer is entitled to seek out-of-court resolution of consumer disputes through the Czech Trade Inspection Authority (Česká obchodní inspekce, Štěpánská 567/15, 120 00 Prague 2, www.coi.cz).
9.2. The European Commission's online dispute resolution platform is available at https://ec.europa.eu/consumers/odr.
10. Final Provisions
10.1. The Contract and these Terms are governed by the law of the Czech Republic. This choice of law does not deprive a consumer of the protection afforded by the mandatory provisions of the law of the country in which they have their habitual residence.
10.2. Disputes arising from the Contract fall within the jurisdiction of the Czech courts.
10.3. If any provision of these Terms is or becomes invalid or ineffective, it is replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity of one provision does not affect the validity of the remaining provisions.
10.4. These Terms are effective from 21. April 2026.